Terms & Conditions

These Terms & Conditions govern your use of AEO Track ("the Service"), accessible at aeotrack.io and related subdomains (collectively "the Platform"). By accessing or using the Platform in any way, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform. Questions regarding these Terms should be directed to sales@aeotrack.io.

This document is an electronic record generated by a computer system and does not require a physical or digital signature to be legally binding.

1. Definitions

• User / You: Any individual or legal entity that accesses, browses, registers, or otherwise uses the Platform.
• Account: The registered profile created by a User to access paid or free features of the Service.
• Service / Platform: The AEO Track SaaS application, APIs, dashboards, reports, and all associated features available at aeotrack.io.
• Subscription: A recurring paid or free-tier plan granting access to specified features of the Service.
• Content: Any URLs, text, configurations, or other data submitted by Users for analysis by the Service.
• Writing: Includes email and any comparable durable electronic communications.

2. Eligibility & Registration

Individual Users

You must be at least 18 years of age and capable of forming a legally binding contract under applicable law to register for and use the Service. By registering, you represent and warrant that you meet these requirements. AEO Track reserves the right to terminate any account if it is discovered that the account holder does not meet eligibility requirements.

Business Entities

If you register on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" and "your" refer to that entity.

Registration Requirements

You agree to provide accurate, current, and complete information when creating an account and to keep that information up to date. AEO Track reserves the right to decline, suspend, or terminate any registration at its sole discretion. Account rights are personal and non-transferable.

3. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must:

• Keep your password secure and not share it with any third party.
• Restrict access to your account to authorised personnel only.
• Notify us immediately at sales@aeotrack.io if you suspect unauthorised access or a security breach.
• Keep your registered email address and contact details accurate and current.

AEO Track reserves the right to refuse access, terminate accounts, or remove content at any time and without notice if we reasonably believe a security risk exists or these Terms have been violated.

4. Account Deletion & Cancellation

You may request deletion of your account at any time by contacting us at sales@aeotrack.io or using the account deletion option in your settings. Account deletion requests are processed within 30 days. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

To cancel a paid subscription, contact sales@aeotrack.io or use the billing portal. Cancellation takes effect at the end of the current billing period. Please review our Payment Terms below regarding refunds.

5. Description of Service

AEO Track is a software-as-a-service (SaaS) platform that enables businesses and individuals to measure, track, and improve their visibility across AI-powered answer engines. The Service includes but is not limited to:

• AI visibility tracking across answer engines including ChatGPT, Gemini, Claude, Perplexity, Grok
• Content analysis and AEO/GEO optimisation recommendations
• FAQ generation powered by AI
• Citation tracking and brand mention monitoring
• SERP monitoring and competitor intelligence
• Question research and topic exploration
• AI bot detection and traffic analytics
• Scheduled tracking and automated reports delivered by email
• Site crawl and page-level content readiness scoring

AEO Track acts solely as a technology platform and facilitator. We are not a party to any transactions or agreements you may enter into on the basis of insights generated by the Service. We reserve the right to modify, suspend, or discontinue any feature or the entire Service at any time, with or without notice, and shall not be liable to you or any third party for doing so.

6. Licence for Platform Access

Subject to your compliance with these Terms, AEO Track grants you a limited, revocable, non-exclusive, non-transferable licence to access and use the Platform for your own internal business or personal purposes. You must not:

• Reproduce, copy, sell, resell, or exploit any part of the Service without our prior written consent.
• Use automated means including bots, scrapers, or data-mining tools to access the Service beyond its intended API usage.
• Use meta tags, hidden text, or other techniques incorporating our trademarks or brand names without permission.
• Modify, reverse-engineer, decompile, or disassemble any part of the Platform or its underlying technology.
• Interfere with or disrupt the integrity or performance of the Service or its infrastructure.
• Assist or enable any third party to carry out any of the above prohibited activities.

Any unauthorised use immediately terminates the licence granted above without prejudice to any other rights or remedies available to AEO Track.

7. Acceptable Use & Restricted Activities

You agree that your use of the Service will not involve activities that are, or may be:

• False, inaccurate, misleading, or fraudulent.
• Infringing upon the intellectual property, privacy, or other rights of any third party.
• In violation of any applicable local, national, or international law or regulation.
• Defamatory, harassing, threatening, or abusive toward any person or entity.
• Transmitting viruses, malware, ransomware, or any other harmful or malicious code.
• An attempt to gain unauthorised access to the Service, other user accounts, or connected systems.
• Submission of URLs or content you do not have the right to analyse or process.
• Creating excessive load on the Platform's infrastructure beyond normal usage patterns.

AEO Track reserves the right to investigate suspected violations and to take appropriate action, including removing content, suspending or permanently terminating accounts, and reporting conduct to relevant law enforcement authorities.

8. User Content & Information

You retain ownership of any Content you submit to the Service, such as website URLs and configurations. By submitting Content, you grant AEO Track a limited, non-exclusive, royalty-free licence to process, analyse, and store that Content solely to provide and improve the Service.

You are solely responsible for ensuring that your Content is accurate, lawful, and does not infringe the rights of any third party. AEO Track does not pre-screen user-submitted Content and cannot control the information you provide. If you believe any Content on the platform is offensive, inaccurate, or unlawful, please report it to sales@aeotrack.io.

9. Fees, Billing & Refunds

• Free Plan: Provides limited access to core features at no cost, subject to usage limits described on our pricing page.
• Paid Plans: Billed on a recurring monthly or annual basis through Stripe. By subscribing, you authorise us to charge your payment method at each billing cycle.
• Auto-Renewal: Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Cancellation: Cancellation takes effect at the end of the current billing period. No partial refunds are provided for the remaining period.
• Price Changes: We reserve the right to change pricing. Material changes will be communicated at least 30 days in advance and take effect at the next billing cycle.
• Refunds: Refund requests are considered on a case-by-case basis at AEO Track's sole discretion. Contact us at sales@aeotrack.io if you believe you are entitled to a refund.
• Taxes: You are responsible for all applicable taxes. Non-payment of fees may result in suspension or termination of your account.

10. Indemnity

You agree to indemnify, defend, and hold harmless AEO Track and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights. AEO Track reserves the right, at its own expense, to assume exclusive defence of any matter subject to indemnification by you.

11. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, or non-infringement.

AEO Track does not warrant that the Service will be uninterrupted, error-free, or secure; that any defects will be corrected; or that the results generated by the Service — including AEO scores, visibility data, GEO scores, and optimisation recommendations — will be accurate, complete, or reliable. AI-generated insights are provided as informational recommendations only and should not be treated as guaranteed outcomes. You access and rely on the Service entirely at your own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law, AEO Track and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, data, business opportunities, or anticipated savings
• Loss of goodwill or reputational damage
• Cost of procurement of substitute services
• Any damages arising from your use of or inability to use the Service
• Any unauthorised access to or alteration of your data
• Wasted expenditure of any kind

Our total aggregate liability for any claims arising under these Terms shall not exceed the total amount paid by you to AEO Track in the twelve (12) months immediately preceding the event giving rise to the claim. This limitation applies regardless of the legal theory on which the claim is based, even if AEO Track has been advised of the possibility of such damages.

13. Intellectual Property

The Service, Platform, and all original content, features, functionality, branding, trademarks, logos, and service marks are owned by AEO Track and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Platform without our prior written consent. You agree to indemnify AEO Track against any claims arising from your infringement of third-party intellectual property rights in connection with your use of the Service.

Analysis results generated by the Service incorporate our proprietary algorithms, methodologies, and AI models. These results may not be resold or redistributed without our written consent.

14. Third-Party Services & Links

The Service integrates with and may link to third-party services including Stripe, OpenAI, Google Gemini, Anthropic Claude, Perplexity, xAI Grok, Microsoft Azure, PostHog, Resend, and others. AEO Track makes no representations or warranties regarding third-party services and is not liable for any damages arising from your use of them. Use of third-party services is governed by their respective terms and privacy policies. AEO Track does not endorse any third-party website or service linked through the Platform.

15. Events Beyond Reasonable Control

AEO Track shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, labour disputes, power failures, internet outages, or government actions. We will make reasonable efforts to resume normal service as soon as practicable.

16. Modifications to Terms & Service

AEO Track reserves the right to modify these Terms, the Platform, or any features of the Service at any time. When we make material changes to these Terms, we will update the "Last updated" date at the top of this page and notify you via email or an in-app notification. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms. If you disagree with any changes, you must discontinue use of the Service and close your account.

17. Termination

We may suspend or terminate your access to the Service immediately and without prior notice for any reason, including breach of these Terms. Upon termination:

• Your right to access and use the Service ceases immediately.
• We may delete your account and associated data within 30 days.
• Any outstanding payment obligations remain due and payable.
• Provisions that by their nature should survive termination — including intellectual property rights, disclaimer of warranties, limitation of liability, and indemnification — shall survive.

Breaches of these Terms may cause irreparable harm for which monetary damages alone would be inadequate. AEO Track reserves the right to seek injunctive relief or other equitable remedies in addition to any other rights available.

18. Severability & Waiver

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions shall continue in full force and effect.

No failure or delay by AEO Track in enforcing any right or provision of these Terms shall constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of AEO Track.

19. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and AEO Track with respect to the Service and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written. All provisions regarding warranties, indemnification, disclaimers, and limitations of liability survive termination of the agreement.

20. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to the exclusive jurisdiction of the courts at Nagpur, India. You agree to submit to the personal jurisdiction of such courts and waive any objection to venue or inconvenient forum.

21. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: